Legal

Privacy Policy

Last updated: May 14, 2026

Ace Solutions Group, LLC ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at acesolutions.group or engage with our services.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site and services.

1. Information We Collect

1.1 Information You Provide Directly

We collect information you voluntarily provide when you:

• Fill out contact or inquiry forms
• Send us an email or call us
• Request a consultation or proposal
• Enter into a service agreement with us

This may include your name, email address, phone number, company name, job title, and the content of your communications.

1.2 Information Collected Automatically

When you visit our website, we and our service providers may automatically collect certain technical information, including:

• IP address and general geographic location
• Browser type and version
• Pages visited and time spent on each page
• Referring URL
• Device type and operating system
• Cookie identifiers (see Section 6)

1.3 Business Service Data

In the course of delivering managed operations, revenue cycle management, or BPO services, we may process data on behalf of our clients. Such processing is governed by a separate Data Processing Agreement (DPA) between Ace Solutions Group and the client, and does not fall under this consumer-facing Privacy Policy.

2. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and provide requested services
• Manage our business relationship with you
• Send operational communications (invoices, service updates, security notices)
• Improve and optimize our website and service offerings
• Comply with applicable laws, regulations, and legal obligations
• Prevent fraud, unauthorized access, and other illegal activities
• Pursue our legitimate business interests where not overridden by your rights

We do not sell your personal information to third parties. We do not use your data for automated decision-making or profiling that produces legal or similarly significant effects.

3. Legal Bases for Processing (GDPR)

If you are located in the European Economic Area (EEA) or United Kingdom, our legal bases for processing personal data are:

• Contract performance — processing necessary to fulfill or enter into a contract with you
• Legitimate interests — improving our services, fraud prevention, and responding to inquiries
• Legal obligation — compliance with applicable laws
• Consent — where you have explicitly consented (e.g., marketing emails); you may withdraw consent at any time

4. How We Share Your Information

We may share your information with:

• Service providers — trusted vendors who assist us in operating our website or business (e.g., CRM software, email platforms, analytics providers), bound by confidentiality obligations
• Professional advisors — lawyers, accountants, and insurers, under confidentiality obligations
• Law enforcement / regulators — when required by law, court order, or to protect our legal rights
• Business transfers — in connection with a merger, acquisition, or sale of assets, where successor entities will be bound by this policy

We do not share your personal information with unaffiliated third parties for their own marketing purposes.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, or as required by law. Inquiry data is generally retained for up to 3 years. Client and contract data may be retained for up to 7 years to meet tax and regulatory requirements. You may request deletion at any time (see Section 7).

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and analyze site traffic. For full details on the types of cookies we use and how to manage them, please see our Cookie Policy.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access — request a copy of the personal data we hold about you
• Correction — request correction of inaccurate or incomplete data
• Deletion — request erasure of your personal data ("right to be forgotten")
• Restriction — request that we limit how we process your data
• Portability — receive your data in a structured, machine-readable format
• Objection — object to processing based on legitimate interests
• Opt-out of sale / sharing — California residents may opt out under the CCPA

To exercise any of these rights, contact us at ops@acesolutions.group. We will respond within 30 days (or as required by applicable law).

8. Data Security

We implement industry-standard administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, and destruction. These include encrypted transmission (TLS/HTTPS), access controls, and regular security assessments. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. Your continued use of the website after the effective date constitutes acceptance of the revised policy. Material changes will be notified by a prominent notice on our website.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: ops@acesolutions.group
• Phone: +1 (844) 572-1770
• Address: 12781 Darby Brooke Ct Ste 102, Woodbridge, VA 22191